Full-Time · Start: ASAP, no later than June 1, 2026
Location: New York City preferred. Remote available, but must travel 1-2 weeks per quarter to NYC.
Compensation: $120K-150K + competitive equity
Reports to: CEO
Focus: Customer Success & Sales Enablement (60%) · Partnerships (40%)
1 in 3 Americans who qualify for government benefits never receive them - not because they don’t qualify. Because the system is fragmented, manual, and nearly impossible to navigate. Over $500B flows through outdated, unconnected infrastructure every year.
Starlight is building the core infrastructure layer that connects financial institutions and fintechs directly to government benefits — helping underserved households access SNAP, LIHEAP, utility support, and more.
Starlight is a B2B2C company - we already partner with 15+ Financial Institutions, reach over 700k users and have found over $15m for the households we serve (2025 wrapped). We are accelerating impact, partnerships and products as we scale.
We’re backed by Caffeinated Capital, Commerce Ventures, Trustage Ventures, Garuda Ventures and mission-driven angels.
We're looking for an exceptional operator to take full ownership of two of our most critical functions: Customer Success and Partnerships, as a full-time member of our leadership team.
We expect you to drive meaningful progress, build durable AI-powered systems, and leave things measurably better than you found them. This is a greenfield opportunity to define how we scale, as we scale from a seed to a series stage company. You’ll start no later than June, to allow for overlap alongside our Chief of Staff, before she goes on maternity leave.
We’re building toward a customer support model powered by automation, clear patterns, and ruthless prioritization.
We are a B2B2C company. You will be owning the B2B customer relationships, not B2C end user support.
WHAT YOU’LL OWN